![]() Approve this access via SMS or a phone call.Once installed, enter your phone number to add this installation to your account.Download and install the Authy app on the same device.Uninstall the Authy app on your PIN locked device.If Authy Backups are enabled, and you know your Backups password, you can also recover your encrypted 2FA account tokens.Īuthy Multi-Device Enabled: If you have Multi-Device enabled, but your device is PIN-locked, you can uninstall and re-install the Authy app to regain access to your account. However, you can still regain access to your Authy account. If you are unable to recall your Protection PIN, this installation can’t be recovered. Use the recovery codes provided by the service(s) during 2FA setup to regain access to your account.Check any Authy installations on other devices (if available) to see if your tokens are present.If you ever forget your Protection PIN, we recommend taking the following steps to regain access to your 2FA accounts: Since the Protection PIN is never sent to Authy or stored in our servers, Authy support is unable to recover your PIN. This helps to ensure that no one will be able to access your tokens without passing the PIN or biometric check you created, even in the unlikely event that our servers are compromised. The Protection PIN is never sent to Authy. We have a walkthrough for the Protection PIN enable and disable process here: Authy Mobile App Protection PIN for iOS and Android. When the Protection PIN is enabled in the Authy app on iOS and Android devices, users are prompted to create a new 4-digit PIN code or setup biometric check (fingerprint, Touch ID, or Face ID on supported devices) for locking the Authy app. This guide will cover the Authy app Protection PIN and recovery. The Authy app for iOS and Android devices allows users to create a 4-digit Protection PIN to restrict access to the app. If backups are not enabled, you will lose your 2FA tokens.Aviso: Este artigo também está disponível em português. Notice: This process takes 24 hours it cannot be rushed due to security protocols. ![]() Start the Account Recovery Process by going to our Account Recovery page. If you reinstall Authy, but don't have access to another Authy app installation, you will need to recover your account. Reinstalling Authy with NO other Authy Apps installed If Multi-device is not enabled on your other Authy installation, enable it with the instructions here: Enable or Disable Authy Multi-Device. You'll only need to confirm access to your account on the already configured Authy device. If the Multi-Device option is enabled, you can just download and install the Authy app, and then enter your old phone number to regain access. If you need to reinstall Authy, AND have another Authy installation already configured for this number, you may be able to regain access without requesting an account recovery. Reinstalling Authy with Access to Another Configured Authy App For directions, see Installing Authy Apps. IMPORTANT RECOVERY NOTES: To avoid delays if you need to restore Authy access again in the future, we recommend installing the Authy App to a secondary device (computer or tablet) as soon as you regain account access. You need to reinstall Authy, but NO other Authy apps are installed.You need to reinstall Authy, and another Authy app IS installed and linked to your number.These options will vary depending upon your situation, so please take a look which is the scenario you are experiencing and click to see the solution: Therefore, we have a number of options for you to help restore access as quickly and securely as possible. The way our device recognition works, we can't tell a new device from a master reset. You lost or forgot your App Protection PIN or Master Password.Your phone or tablet was cleared or master reset.Your computer needed to be reformatted, or the OS had to be reinstalled.Users may need to reinstall the Authy application for any number of reasons: Aviso: Este artigo também está disponível em português.
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